Clear and detailed answers to the most common questions about using the
Neyatech platform
What is the Neyatech platform?
Neyatech is a digital platform
that connects people with sincere intentions to certified
volunteers in holy places around the world. We help you fulfill
your intentions through trusted volunteers who perform them in
Makkah, Madinah, Jerusalem, and other blessed locations.
How can I register on the platform?
Registration is very simple! Click the "Register Now" button and
choose your account type (intention owner or volunteer). Fill in
your basic information and activate your account via email or
mobile number. The process takes less than 3 minutes.
Is the platform free?
Registration and using the platform is completely free. However,
there may be costs associated with fulfilling certain intentions
(such as purchasing Zamzam water or meals for fasting people). All
costs are clear and transparent before accepting any intention.
How can I verify that my intention was fulfilled?
We prioritize transparency. The volunteer who accepts your
intention is required to send photos and/or videos as proof of
fulfillment. You'll receive instant notifications at every step of
your intention's execution, and you can track the status from your
dashboard.
What are the requirements to become a volunteer?
To become a certified volunteer, you must be a resident in or near
one of the holy places, and own a smartphone with a camera. You'll
also need to verify your identity and residence, and agree to the
volunteer code of honor. We carefully review each application to
ensure service quality.
Is my personal data secure?
Yes, the security of your data is our top priority. We use the
latest SSL encryption technology and follow strict data protection
policies. We don't share your personal information with any third
party without your permission. Review our complete privacy policy
for more details.
What if no one accepts my intention?
We have a large network of active volunteers. If your intention is
not accepted within the specified period, we'll notify you and
republish it or suggest suitable alternatives. You can also
contact our support team to help you find an appropriate
volunteer.
Can I cancel my intention after submitting it?
Yes, you can cancel or modify your intention at any time before
it's accepted by a volunteer. Once accepted, you can communicate
with the volunteer to agree on any modifications. If there are
prepaid costs, we'll refund them according to our refund policy.